How can we help?
Answers to the most common questions, and how to reach the developer directly. We usually reply within two working days.
Last updated:
Contact us
Email support@just-r.app. Tell us your iPhone or iPad model, the iOS version and the Just R version (App Store → Just R → Version History shows the latest), and what you expected to happen. A screenshot helps a lot.
Before you write, the answers below may already solve it. There is also a frequently asked questions page.
Reminders don’t arrive
Reminders are set per deck: open the deck’s menu and choose Create a notifications schedule.
- Notifications: open Settings → Notifications → Just R on your iPhone and make sure Allow Notifications is on. Focus modes can also hold notifications back.
- Calendar: if you chose Calendar, Just R needs access to your calendars. Open Settings → Privacy & Security → Calendars and allow Just R. The reminders appear as events in the calendar you picked.
- Your own times: if you switched off Use Ebbinghaus’s forgetting curve, only the times you added yourself are scheduled. Tap + to add one.
Speaking cards sound robotic, or the voice is wrong
Speaking cards use the voices installed on your device. To add better voices, open Settings → Accessibility → Spoken Content → Voices on your iPhone, pick the language and download an enhanced voice. Then set the voice, speed and pitch of the player in Just R’s settings. For a more natural sound, the AI voice is part of Premium.
Dictation doesn’t work
The Record sentence card type turns what you say into text with iOS speech recognition, so it needs access to the microphone and to Speech Recognition. Check Settings → Privacy & Security → Microphone and Speech Recognition. Hold the record button while you speak and release it when you finish the phrase. No audio is saved, only the text.
Importing words from a CSV file
Open Settings in Just R and choose Import data, then pick your CSV file. The easiest way to get the format right is to export first: Export data creates a CSV with your decks and cards, and you can use it as a template in Numbers, Excel or Google Sheets. Keep the column order and save the file as CSV (UTF-8).
Premium, purchases and refunds
- Restore Premium on a new device: open the purchase screen in Just R and tap Restore. Use the same Apple Account you bought Premium with.
- Cancel a subscription: on your iPhone, open Settings → [your name] → Subscriptions → Just R and tap Cancel Subscription. Cancel at least 24 hours before the current period ends to avoid the next charge. Premium stays on until the end of the period you paid for.
- Refunds: payments go through Apple, so refunds are requested from Apple at reportaproblem.apple.com.
Prices and the full subscription terms are in the Terms of Use.
Sync and your account
Sign in with Apple, email or phone to sync your decks between devices. If a deck is missing on a second device, make sure both are signed in to the same account and connected to the internet, then use Sync in Settings.
To delete your account, open Settings in Just R and tap Remove account. This deletes your account and the data synced to it. You can also email us to delete it. Read more in the Privacy Policy.
Ads and privacy choices
The free version shows ads. To change whether ads are personalized, open Ads privacy settings in the app, and Settings → Privacy & Security → Tracking on your iPhone. AI features can be switched off in the app’s settings at any time. Details: Privacy Policy.